Return & Refund Policy

At PepeAI, we strive to provide you with the highest quality products and services. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

  • Items must be returned within 30 days of the purchase date.
  • Products must be unused, in their original packaging, and in the same condition as when you received them.
  • Customized or personalized items are not eligible for return unless they arrive damaged or defective.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [insert email or phone number] to request a return authorization.
  2. Prepare the Package: Pack the item securely in its original packaging. Include all accessories and documentation.
  3. Ship the Item: Send the package to the address provided by our customer service team. You are responsible for return shipping costs.

3. Refund Process

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If approved, your refund will be processed within 7-10 business days and will be credited to your original payment method.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions for returning the item and may offer a replacement or full refund.

5. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [insert email].

6. Changes to This Policy

We reserve the right to update or change our return and refund policy at any time. Any changes will be posted on this page.

If you have any questions about our return and refund policy, please contact us at [insert email or phone number].

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